Member Experience & Sales Specialist

Planet Fitness; Victorville (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in California is seeking a Customer Service Representative to greet members, answer questions, process sign-ups and tours, and help with check-ins and account updates.

The role emphasizes delivering friendly service, maintaining a clean club, handling front desk tasks, and supporting Club Manager/Team leads. This position offers flexibility with full-time/part-time options and opportunities to grow in a welcoming fitness environment.

Qualifications

• Excellent customer service orientation with a friendly demeanor.
• Proficiency with basic computer tasks (email, sign-ups, account updates).
• Integrity, reliability and a strong work ethic are essential.

Responsibilities

• Greet and assist potential and current members to create a positive experience.
• Perform front desk duties including answering calls, information calls, tours, sign-ups and account updates.
• Assist with member check-ins, cancellations, amenity usage and maintain club cleanliness.
• Address member questions or issues and escalate to the Club Manager when needed.

Skills

Customer service

Basic computer proficiency

Honesty and good work ethic

Job description

Planet Fitness in California is seeking a Customer Service Representative to greet members, answer questions, process sign-ups and tours, and help with check-ins and account updates.

The role emphasizes delivering friendly service, maintaining a clean club, handling front desk tasks, and supporting Club Manager/Team leads. This position offers flexibility with full-time/part-time options and opportunities to grow in a welcoming fitness environment.