Member Experience Specialist

Planet Fitness - United FP Management, LLC; San Marcos (CA); On-site; USD 22,041 - 30,307; Full time

Job summary

Planet Fitness - United FP Management, LLC is seeking a Member Services Representative to greet members, manage front desk duties, and help drive memberships at our California location. You will contribute to an upbeat, welcoming atmosphere, assist tours, and promote fitness services, tanning, and memberships.

Ideal candidates have customer service background, basic computer skills, a passion for fitness, and a positive, proactive attitude.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Experience in Sales.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR Certification AED/First Aid /CPR

Responsibilities

• Greet members, prospective members, and guests, providing an exceptional customer experience.
• Enforcing the Judgement Free zone.
• Always smile and be courteous.
• Taking prospects on tours.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.; Check members into the system.; New member sign-up.; Take prospective members on tours.; Help members download PF Mobile App
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Completed assigned cleaning areas.
• Promotes sales of Tanning lotions and Memberships.
• Create connections with the community!

Job description

Planet Fitness - United FP Management, LLC is seeking a Member Services Representative to greet members, manage front desk duties, and help drive memberships at our California location. You will contribute to an upbeat, welcoming atmosphere, assist tours, and promote fitness services, tanning, and memberships.

Ideal candidates have customer service background, basic computer skills, a passion for fitness, and a positive, proactive attitude.