Member Services Pro: Front Desk & Guest Experience (PT)

PINNACLE FIT CLUBS, LLC - Planet Fitness; Mobile (AL); On-site; USD 11,000 - 16,000; Part time

Benefits offered by this job

Medical Insurance

Dental & Vision

Life Insurance

Short-Term & Long-Term Disability

401(k) with company match

Paid Time Off

Shift differential $0.50/hour for over

Free Black Card Membership

Job summary

Planet Fitness in Mobile, AL is seeking a Member Services Representative to greet members and guests, answer questions, and promote a welcoming, Judgement Free atmosphere. You will assist with club tours, memberships, and ensure a clean, safe, and inviting space during AM, PM, or Overnight shifts.

This part-time, non-exempt role offers hourly pay and opportunities to grow within a national fitness brand.

Responsibilities

• Welcome members, prospective members, and guests with enthusiasm and professionalism.
• Create a positive first and lasting impression for every member interaction.
• Deliver exceptional customer service while promoting the Judgement Free Zone® culture.
• Help resolve member concerns professionally.
• Escalate issues requiring management involvement appropriately.
• Conduct informative club tours, explain membership options, and promote Black Card® memberships and club programs.
• Respond to member inquiries regarding club policies, memberships, amenities, and services.
• Consistently enforce club policies and rules, stay professional in challenging interactions, use de-escalation techniques, and seek leadership support when needed.

Job description

Planet Fitness in Mobile, AL is seeking a Member Services Representative to greet members and guests, answer questions, and promote a welcoming, Judgement Free atmosphere. You will assist with club tours, memberships, and ensure a clean, safe, and inviting space during AM, PM, or Overnight shifts.

This part-time, non-exempt role offers hourly pay and opportunities to grow within a national fitness brand.