Guest Experience Specialist – Front Desk (PT)

Kids for the Future; Chicago (IL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Dental Vision

Life insurance

Disability insurance

401(k) with match

Paid time off

Shift differential

Free Black Card

Job summary

Planet Fitness is seeking a Part-Time Member Services Representative to provide a welcoming, Judgement Free experience for members and guests. You will greet people, answer questions, and guide tours while ensuring a clean, secure club environment across AM/PM/Overnight shifts.

Join a fast-paced, member-focused team that values energy, reliability, and strong communication. You will handle POS transactions, verify memberships, and promote Black Card benefits, contributing to a positive first

Qualifications

• Deliver exceptional customer service to Planet Fitness members and guests.
• Greet and engage with members as they enter and exit the club.
• Promote the Judgement Free Zone culture and club programs.

Responsibilities

• Welcome members and guests with enthusiasm and professionalism.
• Explain membership options and promote Black Card memberships.
• Process payments and manage front desk operations.
• Keep the club clean, safe, and organized throughout the shift.
• Escalate issues to management when needed and provide support.

Skills

Customer service

Greeting members

Communication

Team player

Problem solving

Tools

Point-of-Sale (POS)

Job description

Planet Fitness is seeking a Part-Time Member Services Representative to provide a welcoming, Judgement Free experience for members and guests. You will greet people, answer questions, and guide tours while ensuring a clean, secure club environment across AM/PM/Overnight shifts.

Join a fast-paced, member-focused team that values energy, reliability, and strong communication. You will handle POS transactions, verify memberships, and promote Black Card benefits, contributing to a positive first