Member Services Pro — Front Desk & Club Experience

PINNACLE FIT CLUBS, LLC - Planet Fitness; Herndon (VA); On-site; USD 18,000 - 19,000; Part time

Benefits offered by this job

Medical insurance

Dental & Vision Insurance

Life and AD&D insurance

Short-Term and Long-Term Disability

401(k) with company match

Paid Time Off

Free Black Card Membership

Job summary

Planet Fitness in Herndon is seeking a Member Services Representative to be the first impression for members and guests, delivering friendly, Judgement Free service and a welcoming atmosphere.

You will greet guests, assist with memberships, answer questions, conduct tours, and ensure a clean, safe club during AM, PM, or Overnight shifts. This role emphasizes teamwork in a fast-paced environment with growth opportunities.

Qualifications

• Deliver exceptional customer service and greet members and guests.
• Maintain a clean, safe, and inviting club environment.
• Ability to work AM/PM/Overnight shifts and handle POS transactions.

Responsibilities

• Welcome members, prospective members, and guests with enthusiasm and professionalism.
• Conduct informative club tours, explain membership options, and promote Black Card memberships.
• Answer incoming phone calls, check in members and guests, and process payments.
• Maintain accurate member records and ensure a clean, safe club environment.

Job description

Planet Fitness in Herndon is seeking a Member Services Representative to be the first impression for members and guests, delivering friendly, Judgement Free service and a welcoming atmosphere.

You will greet guests, assist with memberships, answer questions, conduct tours, and ensure a clean, safe club during AM, PM, or Overnight shifts. This role emphasizes teamwork in a fast-paced environment with growth opportunities.