Member Services Pro | Create Welcoming Fitness Experiences

Planet Fitness - PINNACLE FIT CLUBS, LLC; Rosemont (IL); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Paid time off

Free Black Card Membership

Job summary

Planet Fitness, operated by Pinnacle Fit Clubs, LLC, seeks a Part-time Member Services Representative to deliver exceptional service at the front desk. You will greet guests, answer questions, assist with memberships, and keep the club clean and welcoming across shifts.

This role emphasizes a positive, Judgement Free Zone culture and teamwork in a fast-paced environment. Ideal candidates are friendly, reliable, and able to handle routine transactions while maintaining high standards of safety

Qualifications

• Provide exceptional customer service to members and guests.
• Greet and engage with members, answer inquiries.
• Promote memberships and upsell Black Card where appropriate.
• Maintain accurate front desk transactions and records.

Responsibilities

• Welcome members with enthusiasm and professionalism.
• Explain membership options and promote Black Card memberships.
• Conduct informative club tours and answer policy questions.
• Respond to member inquiries about services and amenities.
• Escalate issues to management when needed.
• Keep the front desk organized and ensure PCI-compliant handling of payments.
• Maintain clean, safe, and welcoming club environment.

Skills

Customer service

Communication

Membership sales

Front desk operations

Tools

POS system

Job description

Planet Fitness, operated by Pinnacle Fit Clubs, LLC, seeks a Part-time Member Services Representative to deliver exceptional service at the front desk. You will greet guests, answer questions, assist with memberships, and keep the club clean and welcoming across shifts.

This role emphasizes a positive, Judgement Free Zone culture and teamwork in a fast-paced environment. Ideal candidates are friendly, reliable, and able to handle routine transactions while maintaining high standards of safety