Member Services Pro (Floater) - Part Time

Planet Fitness - Fitton Clubs; Mount Vernon (OH); Sur place; USD 17 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Résumé du poste

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Rep (Floater) to deliver exceptional customer service to members, guests, and prospective members in a welcoming, judgement-free environment. This part-time role emphasizes on-site engagement, tours, sign-ups, and handling memberships with a focus on the Black Card upsell and promos.

The MSR will operate at the front desk, manage inquiries, process payments, and maintain a clean, friendly club floor while adhering to safety and

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite, this is not a remote position.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Responsabilités

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades.
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns.

Connaissances

Customer service

Sales orientation

Bilingual English/Spanish

On-site work

Formation

High school diploma or equivalent

Description du poste

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Rep (Floater) to deliver exceptional customer service to members, guests, and prospective members in a welcoming, judgement-free environment. This part-time role emphasizes on-site engagement, tours, sign-ups, and handling memberships with a focus on the Black Card upsell and promos.

The MSR will operate at the front desk, manage inquiries, process payments, and maintain a clean, friendly club floor while adhering to safety and