Part-Time Front Desk & Member Support Pro

First National Bankers Bank; Sandy (UT); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Free Black Card Membership

Job summary

Planet Fitness is seeking a motivated Member Services Representative (Floater) to greet members, answer questions, process memberships, and keep the club clean and welcoming. This part-time on-site role emphasizes friendly, professional service in a Judgement Free Zone environment.

Responsibilities include tours, sign-ups, handling billing questions, and ensuring a smooth front desk operation. Bilingual English/Spanish is encouraged, with opportunities for advancement and training available.

Qualifications

• Must be 18 year of age or older.
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.

Job description

Planet Fitness is seeking a motivated Member Services Representative (Floater) to greet members, answer questions, process memberships, and keep the club clean and welcoming. This part-time on-site role emphasizes friendly, professional service in a Judgement Free Zone environment.

Responsibilities include tours, sign-ups, handling billing questions, and ensuring a smooth front desk operation. Bilingual English/Spanish is encouraged, with opportunities for advancement and training available.