Member Services Pro — Flexible Schedule & Free Gym

Baseline Fitness; Iowa City (IA); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Flexible schedule

Advancement opportunities

Health, Dental and Vision Insurance

Employee discounts

Dollars for Scholars Program

Employee Appreciation Program

Team Member Support Team

HSA

Job summary

Planet Fitness in Iowa City is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience through friendly, helpful service. You will greet guests, handle front-desk tasks, answer calls, provide tours, and assist with memberships while upholding the Judgement Free Zone ethos.

The role requires strong communication, teamwork and problem-solving skills, with a focus on accuracy and a welcoming attitude. Growth opportunities exist.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks and answer phone calls politely.
• Take information calls and tours for prospective members.
• Assist in member check-ins, sign-ups, cancellations and update member information.
• Forward member services questions to the Club Manager or supervisor as needed.
• Maintain a clean and organized club environment.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Planet Fitness in Iowa City is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience through friendly, helpful service. You will greet guests, handle front-desk tasks, answer calls, provide tours, and assist with memberships while upholding the Judgement Free Zone ethos.

The role requires strong communication, teamwork and problem-solving skills, with a focus on accuracy and a welcoming attitude. Growth opportunities exist.