Member Experience & Sales Specialist

Planet Fitness; Burlington (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Advancement Opportunities

Short Term Disability Insurance

Pet Insurance

HSA

Voluntary Life Insurance

Critical Illness Insurance

Accident Insurance

Job summary

Planet Fitness in Burlington, IA is seeking a Customer Service Representative who thrives on helping members and guests. You will greet visitors, answer questions, conduct tours, process check-ins, sign-ups, cancellations, and keep the front desk organized and welcoming.

This role emphasizes strong communication, problem solving, and teamwork with the Club Manager and staff to ensure a positive member experience and smooth club operations.

Qualifications

• Strong customer service skills
• Basic computer proficiency
• Honesty and good work ethic

Responsibilities

• Greet and assist potential members and guests to deliver a positive experience
• Handle front desk tasks including answering phones, taking information calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member information
• Facilitate member services questions and forward to supervision when needed
• Maintain the neatness and cleanliness of the club

Skills

Customer service

Basic computer skills

Honesty and integrity

Job description

Planet Fitness in Burlington, IA is seeking a Customer Service Representative who thrives on helping members and guests. You will greet visitors, answer questions, conduct tours, process check-ins, sign-ups, cancellations, and keep the front desk organized and welcoming.

This role emphasizes strong communication, problem solving, and teamwork with the Club Manager and staff to ensure a positive member experience and smooth club operations.