Gym Front Desk Team Lead – Free Membership

Planet Fitness; Cedar Rapids (IA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Dollars for Scholars Program

Advancement Opportunities

Employee Appreciation Program

Job summary

Planet Fitness in Cedar Rapids, IA is seeking a Full Time Customer Service Associate to help oversee gym operations and ensure a positive member experience.

You'll train staff, manage front desk tasks, assist with memberships, tours, and facility upkeep, and support marketing and inventory efforts. This role emphasizes strong communication, honesty, and teamwork to keep the club welcoming and well run.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.
• Standing and walking at least 75% of the shift.

Responsibilities

• Assist in training and developing staff.
• Oversee front desk tasks and ensure excellent customer experience.
• Handle member check-ins, sign-ups, cancellations, and update accounts.
• Provide gym tours and greet potential members.
• Support Club Manager and team with marketing, supplies and inventory.
• Enforce company policies and maintain club image.
• Ensure cleanliness and appearance of the gym.
• Assist with marketing promotions and communications.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness in Cedar Rapids, IA is seeking a Full Time Customer Service Associate to help oversee gym operations and ensure a positive member experience.

You'll train staff, manage front desk tasks, assist with memberships, tours, and facility upkeep, and support marketing and inventory efforts. This role emphasizes strong communication, honesty, and teamwork to keep the club welcoming and well run.