Member Experience Specialist - Front Desk & Sales

Planet Fitness; Cedar Rapids (IA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Advancement Opportunities

Dollars for Scholars Program

Team Member Support Team

Job summary

Planet Fitness in Cedar Rapids, IA is seeking a Customer Service Representative to greet members, handle front desk tasks, assist with sign-ups and check-ins, and provide a high level of service to members and guests.

The role reports to the Club Manager and requires strong customer service, active listening, problem solving, and teamwork. It supports a range of schedules including full-time and part-time, non-supervisor, non-exempt.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, delivering a positive experience.
• Handle front desk tasks: answer calls, provide information, and conduct tours.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and account updates.
• Address member questions and forward complex issues to the Club Manager or supervisor.

Skills

Customer service

Interpersonal skills

Basic computer skills

Job description

Planet Fitness in Cedar Rapids, IA is seeking a Customer Service Representative to greet members, handle front desk tasks, assist with sign-ups and check-ins, and provide a high level of service to members and guests.

The role reports to the Club Manager and requires strong customer service, active listening, problem solving, and teamwork. It supports a range of schedules including full-time and part-time, non-supervisor, non-exempt.