Member Services Pro — Flexible Front Desk + Growth Path

Excel Fitness; Owasso (OK); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP counseling

Paid Time Off (PTO)

Parental Leave

Health Insurance

Job summary

Excel Fitness is seeking a front desk team member to deliver a positive member experience and maintain a clean, welcoming club environment. As a Planet Fitness franchise, we emphasize service at the front desk and a friendly atmosphere across 130+ clubs nationwide.

Responsibilities include greeting members, processing sign-ups, tours for prospective members, updating accounts, and upholding safety and cleanliness standards. Room for advancement exists within the growing network.

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Positive attitude

Punctuality

Diplomacy

Communication

Education

High School diploma/GED

Job description

Excel Fitness is seeking a front desk team member to deliver a positive member experience and maintain a clean, welcoming club environment. As a Planet Fitness franchise, we emphasize service at the front desk and a friendly atmosphere across 130+ clubs nationwide.

Responsibilities include greeting members, processing sign-ups, tours for prospective members, updating accounts, and upholding safety and cleanliness standards. Room for advancement exists within the growing network.