Gym Front Desk Specialist — Member Experience Pro

Planet Fitness; Duncanville (TX); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Free Planet Fitness Black Card

Paid Time Off

Health Insurance

Employee Assistance Program

Paid Parental Leave

MyFlexPay

Job summary

Excel Fitness, a Planet Fitness franchise group, is seeking a friendly front desk Team Player to welcome members, process sign-ups, tours, and updates. You’ll contribute to a clean, positive environment while supporting a growing network of clubs across multiple markets.

We value dependable, customer-focused individuals who take pride in service, teamwork, and safety protocols. Opportunities for advancement from front desk to leadership roles are available as the company expands.

Qualifications

• Exceptional customer service skills and a positive attitude.
• Punctuality and reliability are essential.
• Diplomacy in all interactions with members and staff.
• Demonstrated ability to work with others in a fast-paced environment.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Give tours to prospective members and assist with sign-up.
• Update member accounts as needed.
• Respond to questions and elevate to management when appropriate.
• Maintain a clean and welcoming facility.

Skills

Customer service

Punctuality

Reliability

Diplomacy

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group, is seeking a friendly front desk Team Player to welcome members, process sign-ups, tours, and updates. You’ll contribute to a clean, positive environment while supporting a growing network of clubs across multiple markets.

We value dependable, customer-focused individuals who take pride in service, teamwork, and safety protocols. Opportunities for advancement from front desk to leadership roles are available as the company expands.