Front Desk Pro: Member Experience & Growth

Talentify; Kinston (NC); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP Access

PTO & Health Benefits

Job summary

Excel Fitness, a Planet Fitness franchise group, is expanding and seeks a front desk associate in a high-traffic club. You will greet members, process sign-ups, tour prospective members, and keep accounts up to date, while maintaining a spotless facility.

We value punctual, personable team players with strong communication skills and a commitment to safety. Basic HS education required; 18+ years old; training provided.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Prior customer service experience preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Facilitate updates to member accounts.
• Respond to member questions and escalate to management as needed.
• Perform detailed cleaning in all areas of the facility.

Skills

Customer service

Punctuality

Communication

Teamwork

Education

High School Diploma

Job description

Excel Fitness, a Planet Fitness franchise group, is expanding and seeks a front desk associate in a high-traffic club. You will greet members, process sign-ups, tour prospective members, and keep accounts up to date, while maintaining a spotless facility.

We value punctual, personable team players with strong communication skills and a commitment to safety. Basic HS education required; 18+ years old; training provided.