Member Services Associate - Front Desk with Growth Path

Planet Fitness; Waco (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP

PTO

Parental leave

Health insurance

Job summary

Planet Fitness, a growing franchise group based in Austin with 90+ clubs, is seeking friendly team players for front-desk positions focused on delivering a positive member experience and maintaining clean, welcoming clubs.

Starting at the front desk, you will check members in, tour prospective members, assist with sign-ups, and support member account updates while upholding safety and service standards. Opportunities for advancement exist as our network expands.

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Communication

Punctuality

Teamwork

Education

High School diploma/GED

Job description

Planet Fitness, a growing franchise group based in Austin with 90+ clubs, is seeking friendly team players for front-desk positions focused on delivering a positive member experience and maintaining clean, welcoming clubs.

Starting at the front desk, you will check members in, tour prospective members, assist with sign-ups, and support member account updates while upholding safety and service standards. Opportunities for advancement exist as our network expands.