Member Services Pro: Elevate Gym Experience

Planet Fitness - United FP Management, LLC; Town of Horseheads (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Complimentary Back Card Membership

Company Facilitated Training

Rewards and Recognition Programs

Job summary

A leading fitness center in the Town of Horseheads, NY, is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service. The ideal candidate should have a customer service background, an upbeat attitude, and the ability to handle front desk operations, including member sign-ups and inquiries. This role emphasizes a passion for fitness, reliability, and strong interpersonal skills in a supportive team environment.

Qualifications

• Experience in customer service preferred.
• Must be 18 years of age or older.
• Ability to interact positively and professionally with members and co-workers.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including checking in members and answering phones.
• Respond to member inquiries and maintain cleanliness of the club.

Skills

Customer service skills

Basic computer proficiency

Empathy

Problem-solving

Positive attitude

Job description

A leading fitness center in the Town of Horseheads, NY, is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service. The ideal candidate should have a customer service background, an upbeat attitude, and the ability to handle front desk operations, including member sign-ups and inquiries. This role emphasizes a passion for fitness, reliability, and strong interpersonal skills in a supportive team environment.