Member Experience Specialist

Planet Fitness; Town of Florida (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading fitness center in New York is looking for a Member Services Representative who will be responsible for creating a positive member experience. This role involves greeting members, handling front desk activities, and responding to member inquiries. Candidates should have a strong customer service background, be passionate about fitness, and possess effective communication skills. The position requires a high school diploma and applicants must be 18 years or older.

Qualifications

• Customer service background preferred.
• Punctuality and reliability is a must.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests.
• Handle front desk activities like answering calls.
• Check members into the system.
• Facilitate updates to member accounts.
• Respond to member questions and concerns.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Diplomacy in interactions

Ability to problem solve

Education

High School diploma/GED

Job description

A leading fitness center in New York is looking for a Member Services Representative who will be responsible for creating a positive member experience. This role involves greeting members, handling front desk activities, and responding to member inquiries. Candidates should have a strong customer service background, be passionate about fitness, and possess effective communication skills. The position requires a high school diploma and applicants must be 18 years or older.