Member Experience Specialist

Planet Fitness - Eclipse Fitness Group; Hiram (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

A local fitness center is hiring a Member Services Representative responsible for creating a positive member experience through exceptional customer service. Candidates should have a passion for fitness, a reliable and punctual attitude, and strong customer service skills. Responsibilities include greeting members, answering inquiries, managing front desk tasks, and maintaining facility cleanliness.

Qualifications

• Exceptional customer service skills required to interact positively with members and co-workers.
• Must be able to empathize and problem-solve effectively.
• Ability to demonstrate diplomacy in all interactions.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities and answer phone inquiries.
• Check members into the system and assist with new member sign-ups.
• Take prospective members on tours of the facility.
• Respond to member questions and maintain club cleanliness.

Skills

Customer service experience

Basic computer proficiency

Strong listening skills

Positive attitude

Reliability and punctuality

Education

High School diploma/GED equivalent

Job description

A local fitness center is hiring a Member Services Representative responsible for creating a positive member experience through exceptional customer service. Candidates should have a passion for fitness, a reliable and punctual attitude, and strong customer service skills. Responsibilities include greeting members, answering inquiries, managing front desk tasks, and maintaining facility cleanliness.