Membership Experience Specialist

Planet Fitness - United FP Management, LLC; Town of Seneca (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Discounted gym membership

Opportunities for training

Fun and motivating work environment

Job summary

A leading fitness franchise is looking for a Member Services Representative in the Town of Seneca, NY. In this role, you will greet members and guests, handle front desk activities, and ensure a positive experience for all members. Responsibilities include answering questions, handling member accounts, and maintaining club cleanliness. The ideal candidate will have a customer service background, a passion for fitness, and strong communication skills. Join us and help create a welcoming atmosphere in our Judgement Free Zone.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Able to interact in a positive and professional way.

Responsibilities

• Provide exceptional customer service.
• Assist with front desk activities including member check-ins.
• Respond to member questions and concerns in a timely manner.
• Maintain the cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Exceptional customer service skills

Strong listening skills

Diplomacy in interactions

Job description

A leading fitness franchise is looking for a Member Services Representative in the Town of Seneca, NY. In this role, you will greet members and guests, handle front desk activities, and ensure a positive experience for all members. Responsibilities include answering questions, handling member accounts, and maintaining club cleanliness. The ideal candidate will have a customer service background, a passion for fitness, and strong communication skills. Join us and help create a welcoming atmosphere in our Judgement Free Zone.