Member Experience Pro: Front Desk & Gym Support

Crunch Fitness; Omaha (NE); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC is seeking a Member Services Representative to be the welcoming face of the club, delivering outstanding customer service and supporting member needs. You will help manage front desk operations, promote services, and coordinate member requests with a professional, friendly demeanor.

Ideal candidates bring strong communication skills, a customer-focused mindset, and the ability to multitask in a busy environment while maintaining a polished appearance and positive attitude.

Qualifications

• Strong interpersonal and communication skills with guests and members.
• Proven ability to deliver exceptional customer service in a fast-paced setting.
• Multitask effectively while maintaining professionalism and accuracy.
• Experience in hospitality, retail, or front desk roles is preferred.
• CPR certification current or ability to obtain within a designated timeframe is required.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests accurately according to policies.
• Communicate club events, promotions and announcements.
• Process payments for club amenities and services per procedures.
• Schedule services such as tanning and hydro-massage for members.
• Promote and sell retail products and services to members and guests.
• Maintain a clean, organized front desk and work area.
• Assist with club events, promotions and team collaboration.

Skills

Interpersonal

Communication

Problem-solving

Customer service

Multitasking

Education

High school diploma or GED

Job description

Fitness Ventures LLC is seeking a Member Services Representative to be the welcoming face of the club, delivering outstanding customer service and supporting member needs. You will help manage front desk operations, promote services, and coordinate member requests with a professional, friendly demeanor.

Ideal candidates bring strong communication skills, a customer-focused mindset, and the ability to multitask in a busy environment while maintaining a polished appearance and positive attitude.