Member Experience Specialist

Planet Fitness Franchising, LLC; Taunton (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to enhance the member experience through exceptional customer service. In this role, you will greet members and guests, manage front desk operations, and ensure a welcoming environment. If you have a passion for fitness and a knack for customer interaction, this is an exciting opportunity to join a vibrant team dedicated to promoting health and wellness. Your upbeat attitude and commitment to service will play a crucial role in exceeding member expectations and creating a positive atmosphere. Join us in making a difference in our community!

Qualifications

• Customer service background preferred with a passion for fitness.
• Strong listener with empathy and problem-solving abilities.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist with member sign-ups.
• Maintain cleanliness of the club and respond to member inquiries.

Skills

Customer Service Skills

Basic Computer Proficiency

Listening Skills

Problem Solving

Positive Attitude

Education

High School diploma/GED

Job description

An established industry player is seeking a Member Services Representative to enhance the member experience through exceptional customer service. In this role, you will greet members and guests, manage front desk operations, and ensure a welcoming environment. If you have a passion for fitness and a knack for customer interaction, this is an exciting opportunity to join a vibrant team dedicated to promoting health and wellness. Your upbeat attitude and commitment to service will play a crucial role in exceeding member expectations and creating a positive atmosphere. Join us in making a difference in our community!