Member Experience Specialist

Planet Fitness - PINNACLE FIT CLUBS, LLC; Parker (FL); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Comprehensive Medical insurance

Dental & Vision coverage

Employer-paid Life and AD&D insurance

401(k) with company match

Paid Time Off

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a friendly Member Services Representative to greet members, answer questions, and support a welcoming Judgement Free Zone. You will assist with tours, promote memberships, and handle front-desk duties in a fast-paced club environment.

The role emphasizes delivering exceptional customer service, maintaining records, and contributing to a clean, safe club during AM/PM shifts. This is a full-time, non-exempt position with competitive benefits.

Qualifications

• Demonstrates excellent customer service and professional demeanor.
• Able to communicate clearly and effectively with members and guests.
• Works well in a fast-paced, team environment.
• Resolves member inquiries and issues with composure.

Responsibilities

• Greet members and guests with enthusiasm and professionalism.
• Assist with inquiries, club tours, and membership options.
• Process POS transactions and maintain accurate member records.
• Help maintain a clean, welcoming, and safe club environment.

Skills

Customer service

Communication

Team player

Problem solving

Job description

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a friendly Member Services Representative to greet members, answer questions, and support a welcoming Judgement Free Zone. You will assist with tours, promote memberships, and handle front-desk duties in a fast-paced club environment.

The role emphasizes delivering exceptional customer service, maintaining records, and contributing to a clean, safe club during AM/PM shifts. This is a full-time, non-exempt position with competitive benefits.