Member Services Pro — Create a Welcoming, High-Energy Gym

United FP; Columbia Township (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

PF Black Card membership

Growth opportunities

Job summary

Planet Fitness is hiring a Member Services Representative to deliver an unprecedented member experience in a clean, judgment-free environment. You’ll help members check in, enroll, and explore classes, acting as a friendly ambassador who makes everyone feel like family.

You’ll be energetic, hands-on, and ready to lead by example, with weekends and holiday shifts as part of our flexible schedule. The role emphasizes guest service, facility upkeep, and introducing Black Card benefits to new and

Qualifications

• Genuine passion for helping others.
• Excellent communication and interpersonal skills.
• Able to work in a fast-paced gym environment.

Responsibilities

• Provide members with an outstanding, welcoming experience at the front desk.
• Assist with member enrollment, tours, and class sign-ups.
• Promote Planet Fitness amenities and PF Black Card benefits to members.
• Maintain a clean, well-organized welcome desk and assist with on-floor duties as needed.
• Lead with energy and build a positive team atmosphere.
• Schedule may include weekends and holidays.

Skills

Customer service

Communication

Team oriented

Positive attitude

Education

High School diploma or GED

Tools

POS systems

MS Office

Job description

Planet Fitness is hiring a Member Services Representative to deliver an unprecedented member experience in a clean, judgment-free environment. You’ll help members check in, enroll, and explore classes, acting as a friendly ambassador who makes everyone feel like family.

You’ll be energetic, hands-on, and ready to lead by example, with weekends and holiday shifts as part of our flexible schedule. The role emphasizes guest service, facility upkeep, and introducing Black Card benefits to new and