Member Experience Associate — Front Desk

Planet Fitness - PINNACLE FIT CLUBS, LLC; Greenacres (MS); On-site; USD 28,930,000 - 31,685,000; Full time

Benefits offered by this job

Medical coverage for all employees

Dental & Vision options

401(k) with company match

Life and disability insurance

Paid time off

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a Member Services Representative to greet members, answer questions, and promote a welcoming, Judgement Free atmosphere. The role involves front desk duties, basic POS transactions, and ensuring a clean, safe club environment across shifts.

Join a team that values energy, positive interactions, and member-centric service. Responsibilities include tours, membership inquiries, and upholding PCI standards while delivering exceptional customer

Qualifications

• Greet and assist members with a friendly, professional demeanor.
• Provide accurate information about memberships, services, and policies.
• Maintain a welcoming, safe, and clean environment for all guests.

Responsibilities

• Welcome members and guests with enthusiasm and professionalism.
• Monitor front desk operations, check in members, and process payments.
• Keep club areas clean and organized, including lobby, restrooms, and equipment.
• Assist team during busy periods and escalate issues when needed.
• Follow safety procedures and protect member information.

Skills

Customer service

Communication

Team player

Tools

POS system

PCI compliance

Job description

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a Member Services Representative to greet members, answer questions, and promote a welcoming, Judgement Free atmosphere. The role involves front desk duties, basic POS transactions, and ensuring a clean, safe club environment across shifts.

Join a team that values energy, positive interactions, and member-centric service. Responsibilities include tours, membership inquiries, and upholding PCI standards while delivering exceptional customer