Member Services Onboarding Specialist

ncsecu.org; Beaufort (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union (SECU) is seeking an entry-level Associate Member Services Representative in South Carolina. You will learn branch operations, assist members in person and by phone, handle cash processes, and support account origination and maintenance under supervision.

You will complete training modules, adhere to policies, and grow knowledge of financial services while delivering courteous, confidential service across channels.

Qualifications

• Must have high school diploma or GED equivalent.
• Must possess aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
• Must have good communication skills, both verbal and written.
• Must complete the Credit Union's Core Module Program within 12 months of hire date as a condition of employment.

Responsibilities

• Attend training programs (E&E) and complete the 10 Core Modules.
• Process transactions and balance cash drawer per standards.
• Greet and assist members via in-person, phone, and digital channels.
• Open basic accounts and assist with wire transfers and currency exchanges.
• Maintain confidentiality and follow security procedures.
• Balance vaults, ATMs, and teller systems; verify deposits and monitor reports.
• Provide referrals to Financial Advisory services as needed.

Skills

Customer service

Cash handling

Communication skills

Problem-solving

Aptitude for meeting people

Education

High school diploma or GED

Bachelor’s degree / CCUE / AA/AS preferred

Tools

CXone

MARGO Platform

Job description

State Employees' Credit Union (SECU) is seeking an entry-level Associate Member Services Representative in South Carolina. You will learn branch operations, assist members in person and by phone, handle cash processes, and support account origination and maintenance under supervision.

You will complete training modules, adhere to policies, and grow knowledge of financial services while delivering courteous, confidential service across channels.