Member Services Associate: Learn Branch Ops & Lending

State Employees' Credit Union; Planters Ridge (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

State Employees' Credit Union (SECU) is looking for an Associate Member Services Officer to start in a foundational role supporting branch operations and member inquiries. You will gain exposure to cash handling, account maintenance, and Notary services while training in lending and collections under supervision.

You will participate in comprehensive training, learn to assist members across channels, and progressively take on more responsibilities as you develop.

Qualifications

• Must have a high school diploma or GED. Focus on friendly member service and compliance.
• Ability to learn branch procedures and uphold privacy and confidentiality.
• Willingness to train in lending and collections and complete required programs within timelines.

Responsibilities

• Attend New Employee Training (E&E).
• Greet and assist members in-person, by phone, and digitally.
• Handle cash drawer with accuracy and maintain records.
• Process wires and currency exchanges; obtain Notary services as requested.
• Learn basic accounts and credit products under supervision.

Skills

Customer service

Communication

Problem-solving

Cash handling

Notary services

Teamwork

Attention to detail

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification

Tools

CXone

MARGO Platform

MARGO Teller

Job description

State Employees' Credit Union (SECU) is looking for an Associate Member Services Officer to start in a foundational role supporting branch operations and member inquiries. You will gain exposure to cash handling, account maintenance, and Notary services while training in lending and collections under supervision.

You will participate in comprehensive training, learn to assist members across channels, and progressively take on more responsibilities as you develop.