Member Services & New Member Sales Concierge

Planet Fitness - Baseline Fitness; Norfolk (NE); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Health, Dental & Vision Insurance

Critical Illness Insurance

Short-Term Disability

Accident Insurance

Pet Insurance

HSA

Job summary

Planet Fitness - Baseline Fitness in Norfolk is seeking a friendly team member to drive new member sign-ups and deliver an outstanding guest experience. You will greet visitors, answer questions, provide tours, manage check-ins, and assist with account updates at the front desk.

Great communication, reliability, and teamwork are essential as you support member services and help maintain a welcoming gym environment. This role offers growth opportunities within a positive culture.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle front desk related tasks: answering phone calls politely
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed
• Help maintain the neatness/cleanliness of the club

Job description

Planet Fitness - Baseline Fitness in Norfolk is seeking a friendly team member to drive new member sign-ups and deliver an outstanding guest experience. You will greet visitors, answer questions, provide tours, manage check-ins, and assist with account updates at the front desk.

Great communication, reliability, and teamwork are essential as you support member services and help maintain a welcoming gym environment. This role offers growth opportunities within a positive culture.