Overnight Member Services Concierge

Planet Fitness - Baseline Fitness; Pelham (AL); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness seeks a friendly front desk associate to drive new member sales and deliver a superior member experience. You will greet guests, handle inquiries, conduct tours, and assist with sign-ups, cancellations, and account updates.

This role emphasizes customer service, teamwork, and maintaining a clean club environment while supporting front desk operations throughout shifts.

Qualifications

• Customer service skills with a focus on a positive member experience.
• Active listening and empathy to resolve member questions and concerns.
• Strong problem-solving and decision-making abilities.
• Professional diplomacy and tact in all interactions.
• Effective written and verbal communication with staff and members.

Responsibilities

• Greet and assist potential members to create a welcoming atmosphere.
• Answer phone calls politely and provide clear information and questions.
• Conduct tours and collect information for sign-ups.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Maintain club cleanliness and support front desk operations.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Tools

POS software

Job description

Planet Fitness - Baseline Fitness seeks a friendly front desk associate to drive new member sales and deliver a superior member experience. You will greet guests, handle inquiries, conduct tours, and assist with sign-ups, cancellations, and account updates.

This role emphasizes customer service, teamwork, and maintaining a clean club environment while supporting front desk operations throughout shifts.