Gym Operations Lead: Member Experience & Team Enablement

Planet Fitness - Baseline Fitness; Norfolk (NE); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Free gym membership

Employee appreciation program

Health, dental, vision insurance

Dollars for Scholars

Advancement opportunities

Job summary

Planet Fitness - Baseline Fitness in Norfolk, NE is seeking an energetic team member to assist in gym operations and ensure a positive member experience. You will help train staff, oversee front desk duties, handle member check-ins, sign-ups and account updates, and give gym tours to potential members.

This role requires strong customer service, communication and leadership skills, with a emphasis on teamwork and delivering excellent service.

Qualifications

• Customer service
• Strong communication and leadership
• Basic computer proficiency
• Ability to lift up to 50 lbs.

Responsibilities

• Assist in training and developing staff
• Assist front desk duties and provide great customer experience
• Help with member check-ins, sign-ups, and account updates
• Facilitate member tours for potential members
• Support club manager with team duties and operations

Job description

Planet Fitness - Baseline Fitness in Norfolk, NE is seeking an energetic team member to assist in gym operations and ensure a positive member experience. You will help train staff, oversee front desk duties, handle member check-ins, sign-ups and account updates, and give gym tours to potential members.

This role requires strong customer service, communication and leadership skills, with a emphasis on teamwork and delivering excellent service.