Member Experience & Sales Concierge

Planet Fitness - Baseline Fitness; Zachary (LA); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to greet potential members, sign up new members, check in members, give tours, and handle member account changes with a positive attitude.

You will deliver excellent customer service, use basic computer systems, listen actively, solve problems, and maintain a clean, welcoming club environment while standing most of the shift and lifting up to 50 lbs.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Active listening and empathy.
• Ability to solve problems and communicate clearly.
• Willingness to lift up to 50 lbs.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, sign-ups, check-ins, and tours.
• Assist with member service issues and forward to Club Manager as needed.
• Maintain neatness and cleanliness of the club.
• Assist with information calls and account changes as required.

Skills

Customer service

Active listening

Problem solving

Diplomacy

Communication

Teamwork

Job description

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to greet potential members, sign up new members, check in members, give tours, and handle member account changes with a positive attitude.

You will deliver excellent customer service, use basic computer systems, listen actively, solve problems, and maintain a clean, welcoming club environment while standing most of the shift and lifting up to 50 lbs.