Member Services Manager

Stretch Zone; Woodbury (MN); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Paid Stretch Zone sales training

Free employee stretch sessions

Company lunches

Sales associate of the month awards

Job summary

Stretch Zone in Woodbury, MN is seeking a Sales Associate to drive membership sales and enhance the customer experience. The ideal candidate will have a strong sales background and exceptional customer service skills. Responsibilities include greeting clients, managing appointments, and promoting practitioner-assisted stretching. The position offers benefits such as a flexible schedule, performance bonuses, and opportunities for advancement within the company.

Qualifications

• Experience in a sales role and ability to drive membership sales.
• Strong customer service skills to enhance member experience.
• Ability to work collaboratively as part of a team.

Responsibilities

• Drive membership sales to guests visiting Stretch Zone.
• Provide excellent customer service, greet and schedule appointments.
• Drive member retention through consistent follow-ups and operations.
• Promote practitioner-assisted stretching and meet sales goals.
• Build positive relationships with members and team.

Skills

Sales experience

Customer service skills

Ability to meet sales goals

Job description

Welcome to Stretch Zone. At Stretch Zone, we believe that nothing is more important than your health. As a Sales Associate, your primary job is to help people realize their goals through our unique membership model of practitioner-assisted stretching.

Benefits:

• 401(k)
• Bonus based on performance
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Compensation Structure

• Post-training graduation base pay increase
• 10% commission
• Client referral goal bonus
• Employee referral cash reward
• % of total revenue past certain threshold

Additional Perks

• Sick time available - no waiting period
• Casual dress code, Stretch Zone apparel
• Free employee stretch sessions and a 10% discount for family members
• Company lunches, sales associate of the month awards, and opportunities to give back!
• Comprehensive training
  • Paid Stretch Zone sales training
  • The owner will support your training to maximize commissions
• Direct career track with increases and promotions
  • Stretch Practitioner
  • Lead Sales Associate

Responsibilities

• Sales & Revenue Accountability - Drive membership sales to each guest who comes into Stretch Zone.
• Appointment & Schedule Control - Provide excellent customer service by greeting everyone who comes through the door with a smile, scheduling all appointments, answering the phone, and addressing any member concerns.
• Client Experience - Drive member retention by following the daily operation guides, excellent customer service, and consistent follow-ups.
• Team Accountability & Floor Leadership - Promote the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve your sales skills.
• Protect the culture of Stretch Zone by building a positive and professional relationship with all members and team members.