Member Services Manager

Stretch Zone, Inc; Woodbury (MN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Sick time available

Casual dress code

Free employee stretch sessions

Company lunches

Job summary

Stretch Zone, Inc in Woodbury, Minnesota is seeking a Sales Associate to enhance membership sales through exceptional customer service and teamwork. This role requires driving client retention, managing scheduling, and actively promoting stretching services. The ideal candidate has strong sales instincts, excellent communication skills, and a passion for health. Stretch Zone offers perks such as a 401(k), performance bonuses, and comprehensive training, creating a supportive environment for career advancement.

Qualifications

• Experience in sales, particularly in a customer-facing role.
• Strong interpersonal and communication skills.
• Ability to manage schedules and appointments effectively.

Responsibilities

• Drive membership sales to each guest who comes into Stretch Zone.
• Provide excellent customer service through greeting and scheduling.
• Ensure member retention through consistent follow-ups.
• Hit sales goals and promote additional sessions.
• Build positive relationships with members and team.

Skills

Sales skills

Customer service

Communication

Scheduling

Job description

Welcome to Stretch Zone. At Stretch Zone, we believe that nothing is more important than your health. As a Sales Associate, your primary job is to help people realize their goals through our unique membership model of practitioner-assisted stretching.

Benefits:

• 401(k)
• Bonus based on performance
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Compensation Structure

• Post-training graduation base pay increase
• 10% commission
• Client referral goal bonus
• Employee referral cash reward
• % of total revenue past certain threshold

Additional Perks

• Sick time available - no waiting period
• Casual dress code, Stretch Zone apparel
• Free employee stretch sessions and a 10% discount for family members
• Company lunches, sales associate of the month awards, and opportunities to give back!
• Comprehensive training
  • Paid Stretch Zone sales training
  • The owner will support your training to maximize commissions
• Direct career track with increases and promotions
  • Stretch Practitioner
  • Lead Sales Associate

Responsibilities

• Sales & Revenue Accountability - Drive membership sales to each guest who comes into Stretch Zone.
• Appointment & Schedule Control - Provide excellent customer service by greeting everyone who comes through the door with a smile, scheduling all appointments, answering the phone, and addressing any member concerns.
• Client Experience - Drive member retention by following the daily operation guides, excellent customer service, and consistent follow-ups.
• Team Accountability & Floor Leadership - Promote the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve your sales skills.
• Protect the culture of Stretch Zone by building a positive and professional relationship with all members and team members.