Member Services & Loans Associate

Join Us!; Stockbridge (GA); On-site; USD 23,000 - 32,000; Full time

Job summary

Georgia United Credit Union in Stockbridge is hiring for a branch-focused role emphasizing platinum member service. Starting pay is $20.00 per hour, with compensation based on experience and qualifications. The position involves opening/closing accounts, researching accounts, and explaining credit union services to members.

The role requires a strong emphasis on service quality, cross-selling, and adherence to policies while building relationships and helping members meet their financial goals.

Responsibilities

• Welcome and direct members visiting the branch, creating a positive member experience from start to finish.
• Presents and explains credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
• Resolve member account discrepancies by performing file maintenance and making necessary account changes.
• Informs members about credit union technology services and offerings. Assists members with troubleshooting technology-related transactions and issues.
• Maintains the credit union’s professional reputation by adhering to professional standards of conduct and following credit union guidelines and policies.
• Identifies, recommends, and promotes products and services to build financial relationships in alignment with the credit union’s business strategy.
• Counsels members regarding money management and financial matters.
• Demonstrates awareness and commitment to achieving credit union, branch, and individual goals. Uses consultative conversations to assess member needs and recommend appropriate products and services to meet or exceed these goals.

Job description

Georgia United Credit Union in Stockbridge is hiring for a branch-focused role emphasizing platinum member service. Starting pay is $20.00 per hour, with compensation based on experience and qualifications. The position involves opening/closing accounts, researching accounts, and explaining credit union services to members.

The role requires a strong emphasis on service quality, cross-selling, and adherence to policies while building relationships and helping members meet their financial goals.