Member Experience & Banking Services Associate

Default; Stockbridge (GA); On-site; USD 35,000 - 48,000; Full time

Job summary

Georgia United Credit Union is hiring a member services associate to welcome members, explain products, and help with daily banking tasks. You will resolve discrepancies and assist with loans and transactions while maintaining professional standards.

The role emphasizes service quality, accuracy, and a positive member experience, with a focus on adherence to credit union policies and procedures.

Qualifications

• Interpersonal skills required to interact with members.
• Strong customer service orientation and communication.
• Must prioritize members' needs and act with integrity.

Responsibilities

• Greet and guide members visiting the branch to create a positive experience.
• Explain credit union products and services; perform daily account tasks.
• Review and resolve member account discrepancies; assist with complex transactions.
• Assist with troubleshooting technology-related transactions for members.

Skills

Interpersonal skills

Customer service

Member-first mentality

Team player

Detail oriented

Education

High School or better

Tools

MS Office

Job description

Georgia United Credit Union is hiring a member services associate to welcome members, explain products, and help with daily banking tasks. You will resolve discrepancies and assist with loans and transactions while maintaining professional standards.

The role emphasizes service quality, accuracy, and a positive member experience, with a focus on adherence to credit union policies and procedures.