Member Services & Loans Specialist

Georgia United Credit Union; Cornelia (GA); On-site; USD 23,000 - 32,000; Full time

Job summary

Georgia United Credit Union in Cornelia, GA is seeking a Branch Member Services Associate to welcome members, explain products, open/close accounts, and conduct routine research. You will assist with loan applications and payments, resolve discrepancies, and promote credit union services while maintaining high standards of conduct.

Strong customer service skills and basic computer proficiency are essential.

Qualifications

• Interpersonal skills at an advanced level.
• Excellent customer service abilities with a member-first mindset.
• Ability to build trusting relationships with members.

Responsibilities

• Welcome and direct members visiting the branch, creating a positive member experience from start to finish.
• Presents and explains credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
• Resolve member account discrepancies by performing file maintenance and making necessary account changes. Assists with the escalation of complex transactions when required.
• Informs members about credit union technology services and offerings. Assist members with troubleshooting technology-related transactions and issues.
• Maintains the credit union’s professional reputation by adhering to professional standards of conduct and following credit union guidelines and policies.
• Identifies, recommends, and promotes products and services to build financial relationships in alignment with the credit union’s business strategy.
• Counsels members regarding money management and financial matters.
• Demonstrates awareness and commitment to achieving credit union, branch, and individual goals.

Skills

Interpersonal Skills

Customer Service

Member-first Mentality

Education

High School or better

Job description

Georgia United Credit Union in Cornelia, GA is seeking a Branch Member Services Associate to welcome members, explain products, open/close accounts, and conduct routine research. You will assist with loan applications and payments, resolve discrepancies, and promote credit union services while maintaining high standards of conduct.

Strong customer service skills and basic computer proficiency are essential.