Member Experience & Solutions Specialist

Georgia United Credit Union; Athens (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Georgia United Credit Union is hiring a Branch Member Service Associate to welcome and assist members, explain credit union products, and handle daily tasks such as opening and closing accounts. You will perform account research and resolve discrepancies with accuracy and courtesy.

You will also help members with technology services, troubleshoot transactions, and promote financial products aligned with our business goals. A strong customer-service mindset and teamwork are essential.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in a service-oriented role.
• Previous cash-handling experience preferred.
• Strong math skills.
• Proficiency with MS Office (Word, Excel, PowerPoint).

Responsibilities

• Welcome and direct members visiting the branch, creating a positive member experience from start to finish.
• Presents and explains credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
• Resolve member account discrepancies by performing file maintenance and making necessary account changes. Assists with the escalation of complex transactions when required.
• Informs members about credit union technology services and offerings. Assists members with troubleshooting technology-related transactions and issues.
• Maintains the credit union's professional reputation by adhering to professional standards of conduct and following credit union guidelines and policies.
• Identifies, recommends, and promotes products and services to build financial relationships in alignment with the credit union's business strategy. Counsels members regarding money management and financial matters.
• Demonstrates awareness and commitment to achieving credit union, branch, and individual goals. Uses consultative conversations to assess member needs and recommend appropriate products and services to meet or exceed these goals.
• Promotes and establishes strong, positive, and productive working relationships within the organization by committing to the company's purpose, mission, and core values.

Skills

Customer service

Math skills

Communication

Attention to detail

Education

High school diploma or GED

Tools

MS Office

Job description

Georgia United Credit Union is hiring a Branch Member Service Associate to welcome and assist members, explain credit union products, and handle daily tasks such as opening and closing accounts. You will perform account research and resolve discrepancies with accuracy and courtesy.

You will also help members with technology services, troubleshoot transactions, and promote financial products aligned with our business goals. A strong customer-service mindset and teamwork are essential.