Member Experience Associate - Banking & Loans

Join Us!; Cartersville (GA); On-site; USD 26,000 - 30,000; Full time

Job summary

Georgia United Credit Union is seeking a member service professional to greet members, explain services, and assist with accounts. Starting pay is $20.00 per hour, depending on experience.

You will handle loan origination, verify information, process closings, assist with ATM+ transactions, and help ensure branch operations comply with policies and privacy standards.

The role emphasizes building relationships and contributing to branch goals in a collaborative team environment.

Responsibilities

• Welcome and direct members visiting the branch, creating a positive member experience from start to finish.
• Presents and explains credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
• Resolve member account discrepancies by performing file maintenance and making necessary account changes.
• Informs members about credit union technology services and offerings; assists members with troubleshooting technology-related transactions and issues.
• Maintains the credit union’s professional reputation by adhering to professional standards of conduct and following credit union guidelines and policies.

Job description

Georgia United Credit Union is seeking a member service professional to greet members, explain services, and assist with accounts. Starting pay is $20.00 per hour, depending on experience.

You will handle loan origination, verify information, process closings, assist with ATM+ transactions, and help ensure branch operations comply with policies and privacy standards.

The role emphasizes building relationships and contributing to branch goals in a collaborative team environment.