Member Services & Lending Specialist

State Employees' Credit Union; United States; Vor Ort; USD 36.000 - 52.000; Vollzeit

Zusammenfassung

State Employees' Credit Union seeks a Member Services Officer to assist members with accounts, loans, and transactions while providing excellent service. You will maintain records, educate members on products, and adhere to policies.

The role requires strong communication, teamwork, and a customer-first mindset, with emphasis on accuracy and regulatory compliance. Excellent community representation is expected.

Qualifikationen

• Must have high school diploma or GED.
• Preferred Bachelor’s degree, CCUE, or AA/AS via NC-CTP.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Demonstrated problem-solving abilities and good judgment.

Aufgaben

• Assist members with account maintenance and opening of accounts.
• Help members with consumer lending within assigned limits; refer beyond limits.
• Process transactions and balance cash drawer as directed.
• Educate members on products and services and provide referrals.
• Maintain confidentiality and comply with regulatory requirements.
• Organize community events to enhance Credit Union presence.

Kenntnisse

Communication skills

Customer service

Teamwork

Independent work

Problem solving

Active listening

Regulatory compliance

Attention to detail

Ausbildung

High School Diploma or GED

Bachelor’s degree or CCUE Certification or AA/AS via NC-CTP

Tools

OnBase

CXone

Core banking systems

Jobbeschreibung

State Employees' Credit Union seeks a Member Services Officer to assist members with accounts, loans, and transactions while providing excellent service. You will maintain records, educate members on products, and adhere to policies.

The role requires strong communication, teamwork, and a customer-first mindset, with emphasis on accuracy and regulatory compliance. Excellent community representation is expected.