Member Services & Lending Specialist

SECU; Granite Quarry (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

SECU seeks a Member Services Officer to serve members with account maintenance, lending assistance, and service across channels. The role requires knowledge of lending limits and the ability to educate members on credit union products.

Responsibilities include processing transactions, opening new accounts, and maintaining documentation with accuracy and discretion. Strong communication, teamwork, and problem-solving are essential, as is the ability to handle notary and cash-related duties and

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with member service and basic lending knowledge is a plus.

Responsibilities

• Perform account maintenance and open all account types for members.
• Assist and approve loans within assigned limits and refer outside limits.
• Process wires, deposits, and other member transactions.
• Educate members on credit union products and services.
• Balance cash, handle notary and safe deposit access, and maintain records.

Skills

Communication skills

Teamwork

Problem solving

Active listening

Customer service

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

OnBase

CXone

Job description

SECU seeks a Member Services Officer to serve members with account maintenance, lending assistance, and service across channels. The role requires knowledge of lending limits and the ability to educate members on credit union products.

Responsibilities include processing transactions, opening new accounts, and maintaining documentation with accuracy and discretion. Strong communication, teamwork, and problem-solving are essential, as is the ability to handle notary and cash-related duties and