Member Services Officer: Loans & Accounts Expert

State Employees' Credit Union; Granite Quarry (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

State Employees' Credit Union is seeking a Member Services Officer in North Carolina. The role requires handling consumer lending, opening and maintaining accounts, and assisting members with services across departments.

You will balance cash, process wires, and help educate members on credit union products while following MIP procedures and regulatory standards. Collaborative teamwork and strong communication are essential for success.

Qualifications

• High school diploma or GED required; bachelor’s or CCUE preferred.
• Ability to educate members and make lending recommendations.
• Strong communication and teamwork skills; attention to compliance.

Responsibilities

• Evaluate and approve loans within assigned limits; present outside cases for higher review.
• Open and maintain all member accounts and conduct routine maintenance.
• Process wires, currency exchanges, and related transactions.
• Provide quality referrals for financial advisory and real estate services.
• Balance cash and assist with vault, ATM, and teller operations as needed.

Skills

Customer service

Lending knowledge

Account maintenance

Communication skills

Teamwork

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification

Associate degree (AA/AS) via NC-CTP

Tools

OnBase

CXone

Job description

State Employees' Credit Union is seeking a Member Services Officer in North Carolina. The role requires handling consumer lending, opening and maintaining accounts, and assisting members with services across departments.

You will balance cash, process wires, and help educate members on credit union products while following MIP procedures and regulatory standards. Collaborative teamwork and strong communication are essential for success.