Member Services Associate: Banking & Lending Foundations

State Employees' Credit Union; Pembroke (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union is hiring an Associate Member Services Officer to learn entry-level branch operations and provide exemplary member service. You will perform routine duties, respond to inquiries by phone and in person, and begin training in lending and collections under supervision.

Responsibilities include greeting members, handling inquiries, processing transactions, notary services, and supporting other departments as needed.

Qualifications

• Must have high school diploma or GED or higher.
• Demonstrates SECU Core Values.
• Aptitude for meeting people and building member confidence, respect, and trust.

Responsibilities

• Greet and assist members via in-person, phone, and digital channels.
• Handle cash drawer balancing and basic account operations.
• Process Notary Public services and wire transfers.
• Assist with opening basic accounts under supervision.
• Learn CXone and support MSS as requested.

Skills

Communication skills

Problem-solving

Interpersonal skills

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification

Associate degree (AA/AS) via NC-CTP

NC-CTP transfer program

Tools

CXone

Job description

State Employees' Credit Union is hiring an Associate Member Services Officer to learn entry-level branch operations and provide exemplary member service. You will perform routine duties, respond to inquiries by phone and in person, and begin training in lending and collections under supervision.

Responsibilities include greeting members, handling inquiries, processing transactions, notary services, and supporting other departments as needed.