Member Services Associate - Digital & Phone Support

State Employees' Credit Union; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

State Employees' Credit Union is seeking an MSS Associate Member Services Representative in Charlotte, NC. Perform routine member services via telephone and digital delivery, assisting with account services, new deposits, card services, and digital channel support.

The role requires a high school diploma or GED, strong communication skills, and a drive to complete SECU training modules. On-site position with regular KPI targets and ongoing coaching.

Qualifications

• Must have high school diploma or GED; bachelor’s preferred.
• Entry level with no experience required.
• Strong verbal and written communication skills.
• Ability to think critically and solve problems.
• Complete Core Module Program within 12 months.

Responsibilities

• Provide routine member service via phone and digital channels.
• Assist with account services, new deposit accounts, card services.
• Maintain confidentiality and follow security procedures.
• Achieve KPIs and participate in training.

Skills

Excellent communication

Customer service mindset

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

CXone platform

Job description

State Employees' Credit Union is seeking an MSS Associate Member Services Representative in Charlotte, NC. Perform routine member services via telephone and digital delivery, assisting with account services, new deposits, card services, and digital channel support.

The role requires a high school diploma or GED, strong communication skills, and a drive to complete SECU training modules. On-site position with regular KPI targets and ongoing coaching.