Branch Member Services Specialist

State Employees' Credit Union; Shallotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in Shallotte, NC is seeking a friendly member services associate to greet members, open accounts, process changes, and answer questions. You will balance cash, use the Margo system, operate the drive-thru, and help educate members on SECU services while delivering confidential, professional service.

Role requires cash handling, accurate balancing, and strong communication; you will collaborate with colleagues across branches and participate in ongoing training in a

Qualifications

• Demonstrates strong customer service and cash handling skills.
• Maintains professionalism, confidentiality and accurate record-keeping.
• Communicates clearly and works well under pressure.

Responsibilities

• Greet members and respond to their needs or direct to the right person.
• Open new memberships and all accounts; process changes.
• Enter transactions into the Margo system and balance cash drawer.
• Balance vault, ATM, and coin sorter; operate drive-thru as needed.
• Maintain daily/monthly reports and assist with account problems.

Skills

Customer service

Cash handling

Communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Margo system

Job description

State Employees' Credit Union in Shallotte, NC is seeking a friendly member services associate to greet members, open accounts, process changes, and answer questions. You will balance cash, use the Margo system, operate the drive-thru, and help educate members on SECU services while delivering confidential, professional service.

Role requires cash handling, accurate balancing, and strong communication; you will collaborate with colleagues across branches and participate in ongoing training in a