Member Services Lead: Sales, Retention & Guest Experience

Springfield YMCA; Springfield, Northern (IL, KY); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Free 1 Parent Family Membership

8% Retirement for Vested Employees

Paid Leave for All

Job summary

Springfield YMCA in Springfield, IL is seeking a friendly Member Service Associate to greet members, assist with memberships and programs, and handle desk duties in a fast-paced environment.

You will oversee multiple duties, process transactions, schedule reservations, assist with coffee service, maintain records, and support child safety policies. Strong communication, data entry, and teamwork are essential.

Qualifications

• Minimum age 18 years and standard office skills.
• Proven customer service excellence in a similar setting.
• Strong communication and problem-solving abilities.

Responsibilities

• Greet members and sell memberships and programs.
• Assist with scheduling reservations and activities.
• Process cash transactions and maintain records.
• Maintain a clean, organized workspace and safety procedures.
• Respond to inquiries with a friendly, professional attitude.

Skills

Customer service

Communication

Data entry

Cash handling

Office procedures

Diversity awareness

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Reservation scheduling software

Job description

Springfield YMCA in Springfield, IL is seeking a friendly Member Service Associate to greet members, assist with memberships and programs, and handle desk duties in a fast-paced environment.

You will oversee multiple duties, process transactions, schedule reservations, assist with coffee service, maintain records, and support child safety policies. Strong communication, data entry, and teamwork are essential.