Member Experience & Engagement Associate

South-Shore-Young-Mens-Christian-Association; Hanover (MA); On-site; USD 18,000 - 25,000; Full time

Job summary

South Shore YMCA in Massachusetts is seeking an Associate Member Services to deliver a welcoming, safe and engaging experience for members and visitors at the front desk. You will handle memberships, process registrations, and provide program information with a customer‑focused approach.

Responsibilities include cash handling, incident reporting, tours for prospects, and maintaining a clean lobby while upholding YMCA policies and safety standards. A professional appearance is required.

Qualifications

• Provide a safe, engaging experience for members and visitors.
• Understand and communicate YMCA policies and procedures.
• Ability to handle transactions accurately and report incidents.

Responsibilities

• Welcome, greet and engage members and visitors with focus on safety and needs.
• Process membership and transaction paperwork accurately and efficiently.
• Handle cash receipts and follow cash procedures.
• Provide up-to-date information on programs, schedules and policies by phone or in person.
• Give tours to prospective members and help recruit new members.
• Maintain a clean, organized front desk and report facility issues.

Skills

Customer service

Cash handling

Teamwork

Communication

Tools

Front desk software

Job description

South Shore YMCA in Massachusetts is seeking an Associate Member Services to deliver a welcoming, safe and engaging experience for members and visitors at the front desk. You will handle memberships, process registrations, and provide program information with a customer‑focused approach.

Responsibilities include cash handling, incident reporting, tours for prospects, and maintaining a clean lobby while upholding YMCA policies and safety standards. A professional appearance is required.