Building & Safety Supervisor — Member Experience

YMCA of Springfield; Springfield (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Free 1 Parent Family Membership

8% Retirement for Vested Employees

Paid Leave for All

Job summary

YMCA of Springfield is seeking a front desk/Member Services staff member to deliver outstanding service to members, guests, and program participants. You will greet members, handle inquiries, process memberships, and keep the facility clean and safe throughout your shift.

As part of a fast-paced team, you will learn procedures for opening/closing, managing desk operations, and communicating program changes while ensuring a welcoming environment for diverse populations.

Qualifications

• Must be 18 years of age, 21 years preferred.
• Excellent interpersonal and problem-solving skills.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.
• Ability to communicate effectively with members, parents, administration, and staff.
• Ability to learn quickly and perform duties with integrity.

Responsibilities

• Promote a welcoming environment for members, program participants and staff.
• Supervise the building by walking assigned areas, including stairs and restrooms.
• Communicate via telephone, email and in person.
• Handle safety concerns and incidents, reporting to supervisors as appropriate.
• Open/close the building and manage closing procedures.
• Assist with membership sales and tours; build relationships with members.
• Maintain a clean, organized workspace and handle payments at the desk.

Skills

Excellent interpersonal skills

Problem-solving

Customer service experience

Communication

Basic computer knowledge

Job description

YMCA of Springfield is seeking a front desk/Member Services staff member to deliver outstanding service to members, guests, and program participants. You will greet members, handle inquiries, process memberships, and keep the facility clean and safe throughout your shift.

As part of a fast-paced team, you will learn procedures for opening/closing, managing desk operations, and communicating program changes while ensuring a welcoming environment for diverse populations.