Member Experience Specialist

Greater Wichita YMCA; El Dorado (KS); On-site; USD 26,000 - 34,000; Full time

Job summary

Greater Wichita YMCA is seeking a Membership Service Associate to lead through outstanding customer service and a clear knowledge of YMCA programs and services. This role directly affects member retention and satisfaction by delivering friendly, accurate information and guiding members through membership processes.

You will greet members by name, handle inquiries professionally, maintain a safe facility, and support the association's mission while collaborating with staff to improve service

Qualifications

• Knowledge of YMCA programs and services.
• Commitment to excellent customer service.
• Ability to work with people of all ages and backgrounds.

Responsibilities

• Providing excellent service by having a great knowledge of YMCA programs, services and systems.
• Effectively communicating the mission, vision and values of the YMCA.
• Responsible for following directions, being flexible and exhibiting friendly demeanor while working with people of all ages and backgrounds.
• Maintaining a safe and clean facility at all times.
• Providing excellent customer service through the following: Exceeding the expectations of the members through fast and knowledgeable service.
• Greeting and becoming familiar with program participants and members by name.
• Handling all questions and concerns in a courteous, professional manner.
• Gathering feedback from members and share with supervisor to help improve service.
• Having a comprehensive knowledge of programs and facilities.
• Being prepared at all times to greet and help members.
• Responsible for making membership retention a priority by selling the YMCAs value, not just its facilities.
• Enforcing policies and procedures of the association to ensure a safe and professional environment.
• Responsible for being observant and mindful of the impact the YMCA has on its members and the community.
• Having a comprehensive knowledge of the following YMCA systems: Financial procedures: money handling, registrations and sales to ensure accuracy.
• Opening and closing procedures: perform as needed.
• Emergency procedures: being certified and prepared to implement in case of an emergency.
• Constantly striving to improve the current services provided by attending mandatory staff meetings and city wide customer service, sales and program trainings.
• Providing feedback and suggestions to improve services and/or systems.
• Performing custodial duties as needed without being prompted.
• Supporting Strong Community Campaign efforts.
• Refraining from make negative comments on social networking sites.
• All other duties as assigned.

Job description

Greater Wichita YMCA is seeking a Membership Service Associate to lead through outstanding customer service and a clear knowledge of YMCA programs and services. This role directly affects member retention and satisfaction by delivering friendly, accurate information and guiding members through membership processes.

You will greet members by name, handle inquiries professionally, maintain a safe facility, and support the association's mission while collaborating with staff to improve service