Member Services Specialist - Front Desk & Member Experience

Priority Dispatch Corp.; Davenport (IA); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Free individual YMCA membership

Program discounts

Child care discount 25%

Summer camp discounts

Free Employee Assistance Program (EAP)

Job summary

YMCA of the Iowa Mississippi Valley seeks a friendly Member Services Representative to warmly welcome members and guests, answer questions, provide tours, and help them choose the right membership and program options.

You will use our operations software for check-ins, registrations, and payments, stay knowledgeable about all programs, address concerns promptly, and uphold the YMCA values of caring, honesty, respect and responsibility.

Qualifications

• Exemplary customer service skills.
• Strong active listening and communication abilities.
• Ability to build relationships with members and guests.

Responsibilities

• Welcome members and guests with a warm smile and use names.
• Ask questions, listen actively, and provide facility tours to find suitable memberships and programs.
• Maintain knowledge of YMCA programs and services to assist members effectively.

Skills

Customer service

Active listening

Relationship building

Guest interaction

Job description

YMCA of the Iowa Mississippi Valley seeks a friendly Member Services Representative to warmly welcome members and guests, answer questions, provide tours, and help them choose the right membership and program options.

You will use our operations software for check-ins, registrations, and payments, stay knowledgeable about all programs, address concerns promptly, and uphold the YMCA values of caring, honesty, respect and responsibility.