Membership & Experience Specialist

YMC; Lakeland (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

YMCA seeks a proactive Membership Services Representative to greet members and guests, promote memberships and programs, and maintain a welcoming front desk. You will engage health seekers with motivational interviewing, lead facility tours, and process enrollments with accuracy and courtesy.

The role emphasizes excellent customer service, data integrity, and collaboration with staff to support a healthy community lifestyle.

Qualifications

• Provide excellent customer service to members, guests, and program participants.
• Greet individuals entering the facility and assist with their needs.
• Use motivational interviewing and Listen First skills to assess member interests and guide decisions.

Responsibilities

• Give tours of facilities to prospective members and promote memberships.
• Sell memberships and enroll participants in programs and classes.
• Maintain accuracy in data entry and handle financial transactions related to enrollments and cancellations.
• Control access by registering guests and scanning membership cards.
• Maintain confidentiality of personal and financial information.
• Collaborate with staff and prepare shift and deposit reports.
• Attend staff meetings and participate in ongoing training.
• Inspect the work area for safety and report issues promptly.

Skills

Interpersonal skills

Problem solving

Sales experience

Customer service

Basic computer skills

Education

High school diploma or equivalent

Tools

CPR

First Aid

AED

Job description

YMCA seeks a proactive Membership Services Representative to greet members and guests, promote memberships and programs, and maintain a welcoming front desk. You will engage health seekers with motivational interviewing, lead facility tours, and process enrollments with accuracy and courtesy.

The role emphasizes excellent customer service, data integrity, and collaboration with staff to support a healthy community lifestyle.